We have an 8 hour cancellation window. We understand that life is busy and things happen so if you need to cancel your class, please do so via your Mind Body app. Unfortunately we can’t accept cancellations by phone, email or social media. If you do need to cancel a class the following will apply:

Early cancel ($0): If you cancel your class a minimum of 8 hours before the scheduled start time, you won’t pay anything and you will not forfeit your pass. Thank you!

Late cancel ($0, but you forfeit your pass): If you cancel within 8 hours of the class start time, unfortunately you will forfeit your pass. 

No-show ($10 & you forfeit your pass): If you don’t cancel your class prior to the start time, and don’t attend, you will unfortunately forfeit your pass and you will be charged $10.

If you are late to your class, this will unfortunately be considered as a no-show and you will be charged $10.

A gentle reminder: If you are unable to make it to your class, we completely understand. However, by canceling in advance, you allow someone on the waitlist to take your spot and enjoy the session. As a small studio with very limited beds and class availability, your consideration here makes a big difference. Thank you for your support.

If the class you’d like to attend is fully booked, we encourage you to join the waitlist. There are often changes and being on the waitlist means you will be notified via email and text if a spot becomes available for you.

Please note: Our waitlist process has recently been updated to prevent clients from being automatically accepted into classes with less than 8 hours’ notice. These last-minute notifications have often led to cancellations, resulting in passes being deducted and unfilled classes due to late cancellation. To address this issue and avoid last-minute notifications within the cancellation window, the updated waitlist process is as follows:

Before the cancellation window (longer than 8 hours prior to class time): When a spot becomes available in a full class, the first person on the waitlist is automatically moved into the class.

After the cancellation window has begun (8 hours or less before the scheduled class): All clients on the waitlist will be notified at the same time and the first client to respond will claim the open spot and automatically be moved into the class. This can happen up to 30 mins prior to the class time. If you are the first to respond, you will be notified that you have been accepted into the class, you will also be notified if you were unsuccessful. 

Please keep your contact details, including your phone number updated as this means you’ll be the first to know about these changes. If you would like to update your phone number please do this via the MindBody app or get in touch with us at sorrentostudio@ourpilates.com.au

If you can no longer make it to the class you have waitlisted, please cancel yourself out of the class so your spot can be offered to the next person on the waitlist. If you need to cancel your attendance, please remove yourself from the class using our Mind Body app, please note, our cancellation policy above will apply.

Our instructors are committed to starting and finishing every class on time, ensuring a seamless experience for everyone. To help us achieve this, please arrive at the studio 5-10 minutes before your class begins. Once the class starts, the studio doors are locked for safety and focus, meaning late arrivals will be considered a no-show. While we understand that life doesn’t always go to plan, we’re unable to delay class start times or accept cancellations via phone, email, or social media. For the same reason, early exits are only permitted in emergencies. Thank you for your understanding!

For your safety and hygiene, we strongly encourage the use of grip socks in all our classes. Grip socks provide added stability, helping to prevent any slips and injuries while allowing you to fully engage in your movements. They also maintain a clean and hygienic environment for everyone in the studio. Grip socks are available to purchase in studio for $16.95. 

To create a focused and relaxing environment for everyone, we kindly ask that phones remain on silent and away during the class. This allows you and others to fully immerse in the session without distractions. Additionally, for health and safety reasons, we are unable to allow children to wait in the studio or waiting area while classes are in progress with the exception of our Mums and Bubs class. We truly appreciate your understanding as we work to ensure a safe, supportive, and enjoyable space for all our clients. Thank you.